.uk Domain Renewal and Expiry Policy
All domains are renewed on a annual basis, we will send out reminder emails 30 days, 14 days, 7days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. NetFocus ICT takes no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at firstname.lastname@example.org. Alternatively you can set your domain to auto renew, this can be requested through your account manager. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £25 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. NetFocus ICT will not guarantee the renewal of a domain name.
Contract Termination and Transfer Out
If you no longer wish to carry on with your contract with NetFocus ICT Limited, please email us no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled. We will not charge you for transferring a domain to another registrar’s tag. The customer acknowledges that termination of the agreement for any reason will result in NetFocus ICT Limited ceasing to provide the applicable services, with the consequences that flow from such cessation, including, but not limited to, deletion of data, i.e. website data, email data etc.