Customer Service Level Agreement

Please contact us using one of the contact methods below. Outside of office hours, please email us at contact@netfocusict.com.  We will acknowledge your contact within one business day and aim to resolve any issues within five business days. If we need more time, we’ll let you know.

NetFocus ICT Limited
1 Seaford Street
Kilmarnock
KA1 2BZ

Main Office: +44 (0)1563 262 850
Customer Services: +44 (0)330 022 8612

Our complaints procedure can be found here: Complaints Procedure

Our abuse procedure can be found here: Abuse Procedure