Customer Service Level Agreement

Please contact us using one of the contact methods below. Outside of office hours, please email us at  We will acknowledge your contact within one business day and aim to resolve any issues within five business days. If we need more time, we’ll let you know.

NetFocus ICT Limited
1 Seaford Street

Main Office: +44 (0)1563 262 850
Customer Services: +44 (0)330 022 8612

Our complaints procedure can be found here: Complaints Procedure

Our abuse procedure can be found here: Abuse Procedure